Refund & Returns Policy

We want you to be happy with your DQTube. If it isn’t right for you, this page explains how to return it and how you will be refunded.

1. 14-day returns

If you change your mind, you can return your order within 14 days of receiving it for a refund, as long as the product is:

  • Unopened: the original bag or packaging has not been opened and the product has not been fitted or used
  • Undamaged: the product and its original packaging are in the same condition as when you received them
  • Complete: returned with your order number or proof of purchase

DQTube products are designed to be opened and fitted, and some contain powder that is spread through the tube before use. For that reason, opened or used products can’t be accepted for change-of-mind returns.

2. How to return an item

  1. Email us at plant-agri@hotmail.com within 14 days of receiving your order. Include your order number and the product you are returning.
  2. We will reply with the returns address and any reference to put on the parcel.
  3. Send the item back to us within 14 days of telling us you want to return it.
  4. Pack it securely in its original packaging. We recommend a tracked service and keeping your proof of postage, because the goods remain your responsibility until they reach us.

Return postage: for change-of-mind returns, you pay the cost of sending the item back. We pay the return postage if the item is faulty, damaged or not what you ordered (see section 4).

3. Refunds

  • When we receive your return we will check it and email you to confirm.
  • If it meets the conditions in section 1, we will refund you within 14 days of receiving it back.
  • Refunds go to the original payment method used for the order.
  • We will refund the original standard delivery charge. Any extra cost for a faster delivery option you chose is not refundable.
  • If a returned item is opened, used, damaged or incomplete, we may refuse the return and send it back to you, or, where the law allows, reduce the refund to reflect any loss in value.

4. Faulty, damaged or incorrect items

Please check your parcel when it arrives. If your DQTube is faulty, damaged in transit, or not what you ordered, contact us at [email address] as soon as possible, ideally within 7 days, with your order number and a photo of the product and packaging.

We will arrange a replacement or a refund, and we will cover the return postage. This does not limit your legal rights (see section 8).

5. Cancelling before dispatch

If your order has not yet been dispatched, email us as soon as possible and we will cancel it and refund you in full.

6. Choosing the right size

Please check your tank opening before ordering. Opening sizes are shown on each product page (for example, the Universal is for openings of 1.5 inches and larger, the Pro is made for 2-inch openings, and the MT is for openings of at least 3 inches). If you ordered the wrong size, you can return the unopened product under section 1 and place a new order for the right one.

7. Business customers

If you are buying for your business rather than as a consumer, the statutory cancellation rights described above may not apply. We will still accept unopened, undamaged returns within 14 days of delivery at our discretion.

This policy does not affect your statutory rights. If you are a consumer, you have legal rights if goods are faulty, not as described, or not fit for purpose, and a right to cancel certain distance purchases, which apply in addition to the terms above.